EXPECT A 7-10 BUSINESS DAY DELAY DUE TO COVID-19
ALL TEES ARE UNISEX

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FAQ

When Will My Order Be Shipped?

Orders are packed and shipped Monday-Friday only.  Most orders are processed and shipped within 3-5 business days, however, during periods of high demand such as sales and collection releases please allow up to 5-12 business days for your package to be processed and shipped. Orders placed on the weekend and holidays are processed on the next business day.

My Order Says Delivered But I Have Not Received It, What Should I Do?

Spiritual Word is NOT RESPONSIBLE for lost, incorrect address, or misplaced packages. Spiritual Word is not a delivering company. Spiritual Word does not delivery packages. When packages leave our facility USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Why Is My Order Still In "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed.  This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in.  This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days.  Please only contact us about this if your order has surpassed the estimated time for shipment.

If we are unable to process your order due to inaccurate shipping address or payment information, your order processing may be delayed an additional 3 business days.  Out of stock items may take an additional 5 business days to process and ship.
 
Shipping Address Issues
 
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
 
If your package is “return to sender” the customer is responsible for purchasing a new USPS shipping label for the second delivery attempt. Spiritual Word is not responsible for incorrect entered address or re-shipment.
 
Exchanges/Refunds
ALL SALES ARE FINAL.
 
Is My Shirt Men's Or Women's Sizing?
All Spiritual Word shirts, hats and hoodies are unisex sizings.
 

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